• Engie

ENERGY SUPPLIER OF GREEN POWER AND GAS

ENGIE makes sustainable energy available, strives to reduce climate change to a minimum, to offer life-certainty and to ensure responsible use of available resources.

  • The motivation

    ENGIE wanted to enable the entire organisation to work from one single platform. In addition, ENGIE placed great emphasis on the optimisation of processes. Think of processes such as: incident, problem, change, asset and configuration, field service management, event management and the set-up of the customer service portal. The results are efficiency and effectiveness.

  • The Challenge

    Replacing the current Service Management tool (MICROFOCUS) with the ServiceNow platform. This included the set-up of Service Support and Project Portfolio Management. Using the implementation accelerator Impulse4, this project was realised within 12 weeks.

  • The result

    The ServiceNow platform was implemented within 12 weeks. More efficient processes and higher user satisfaction using the service catalog, request fulfilment and self services were important results of this implementation.

Curious about the possibilities of replacing your current Service Management tool?

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