• Binck

MARKET LEADER IN ONLINE INVESTING

Binck started with a dream: to give individual investors access to the stock exchange. Before Binck, investing was only for the happy few. It was expensive, cumbersome and extremely user unfriendly. “We can do better”, the founders thought. It was the year 2000, commencement of the Internet. They started in an attic. And they did it. The first online investment site in The Netherlands, allowing people to invest themselves. Independently from the big banks.

  • The motivation

    Binck wanted to renew their automation, and connect with other systems (applications). The optimisation of processes was key. Think of processes such as: customer service portal including service catalog, incident, problem and change management, asset and configuration management and service level management. The result is efficiency and effectiveness.

  • The challenge

    The replacement of the current Service Management tool (Axios Assyst) for the ServiceNow platform. This included the set-up of Service Support. Using the implementation accelerator Impulse4 the project was realised within 6 weeks.

  • The result

    The ServiceNow platform was implemented within 6 weeks. More efficient processes and higher user satisfaction due to the organisation of the service catalog, request fulfilment and self services are important results of this implementation.

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